AirAsia resumes normal operations after IT outage

As of right now, 22 July, AirAsia has resumed regular operations, having recovered all its methods impacted by the outage because it continues to run service restoration for company impacted over the weekend.

Since Friday’s outage, the airline has already linked over 500,000 company by way of 3,000 flights to their locations for the reason that international IT outage on19 July regardless of the disruption to its Departure Management Techniques (DCS.}

The outage triggered flight delays on account of handbook processing for 2 days, inflicting inconvenience to passengers at varied airports. 

Security stays a precedence

Provided that handbook processing entails meticulous regulatory and immigration compliance procedures to prioritise airline security, safety and border necessities, many company skilled lengthy queues as they needed to be verified individually. 

With the quantity of flights and passengers in the course of the weekend, this contributed to flight delays. Nonetheless, AirAsia efficiently operated over 99 per cent of its flights throughout this time.

AirAsia Aviation Group CEO Bo Lingam mentioned: “We’re grateful to have been capable of join over half one million company throughout our 130 vacation spot community when the world was reeling from the affect of the worldwide IT outage. Due to the presence of a sturdy Enterprise Continuity Plan and the well timed choice to change to a standalone handbook mode, company have been capable of proceed on their journeys safely. Nonetheless this meant navigating the delays of meticulous handbook processing.”

He added that the airline’s Enterprise Continuity Plan is targeted on supporting continuity in any situation, so long as there’s compliance with laid down security and safety measures. It was lucky that AirAsia had the methods, individuals and processes to have the ability to swap to handbook with agility, and a sturdy floor plan to assist passengers.

Bo additionally recommended the airline’s floor workers, ICT groups, safety personnel and lots of of volunteers and groups who labored across the clock to maintain issues working. 

Regardless of this return to normalcy, AirAsia passengers are nonetheless suggested to watch the standing of their flights by checking their registered electronic mail and cellphones for flight updates, and to maintain posted on updates on the official web site and social media channels.